Legal

Payment Policy

Razorpay payment processing, verification, pending status, failed payments, and gateway delays.

Last Updated: May 28, 2026

Payments on MyMehndiBooking are processed securely through Razorpay or supported payment partners.

1. Payment Gateway

MyMehndiBooking uses Razorpay or other supported payment gateways to process customer payments.

The platform does not store sensitive payment credentials such as card number, CVV, UPI PIN, or banking passwords.

A booking is confirmed in the system only after successful payment verification.

Until payment is completed and verified, the booking may remain:

payment pending incomplete not confirmed not active 3. Advance and Full Payment

Depending on the booking option shown during checkout, customers may pay:

advance amount full amount remaining amount, if applicable

Remaining payment terms may be handled according to platform/admin process.

If payment fails:

booking may remain payment pending customer may need to retry payment no active booking is confirmed unless payment is verified 5. Payment References

The platform may store:

Razorpay order ID Razorpay payment ID payment status refund status booking ID transaction reference

These records help with support, disputes, refunds, and admin review.

Payment confirmation, refund, or settlement may be delayed due to:

bank processing Razorpay processing network issues incorrect payment details payment gateway downtime 7. Platform Charges

The platform may deduct:

commission platform fee payment processing-related charges cancellation-related charges

These charges may depend on admin settings and booking conditions.