Refund Policy

Last Updated: May 28, 2026

This Refund Policy explains how refunds are handled on MyMehndiBooking.

Refunds depend on booking status, payment status, event date, cancellation eligibility, artist action, and admin review.

1. General Refund Rule

Refunds are not automatic in every case. Refund eligibility is reviewed based on:

booking status event date cancellation timing artist acceptance/rejection customer cancellation reason payment status admin review platform rules 2. Artist Rejects Paid Booking

If an artist rejects a paid booking, the paid amount becomes eligible for refund.

The system may attempt to process the refund through Razorpay. If automatic refund is not possible, the refund may be marked as requested or refund pending and handled manually by admin.

3. Customer Cancellation Refund

If a customer cancels during the allowed cancellation window, the platform may deduct applicable charges such as:

platform fee commission percentage processing-related charges cancellation charges, if configured

The remaining eligible amount may be treated as refundable after admin review.

4. Cancellation Window

Customer cancellation is allowed only during the eligible window:

cancellation opens 10 days before the event date cancellation closes 4 days before the event date

Cancellation is not available:

earlier than 10 days before the event date within 4 days of the event date

For special cases, users may contact support.

5. Admin Approved Refund

If admin approves a refund:

payment status may become refund pending refund may be processed through Razorpay or manually final refund status will be updated after processing 6. Refund Processing Time

Refund timelines depend on:

Razorpay processing customer’s bank/payment method payment status manual admin review

Razorpay normal refunds may take several working days depending on the refund type and payment method. Razorpay’s refund API supports full and partial refunds for captured payments.

7. Non-Refundable Cases

Refunds may not be available when:

customer cancels outside the allowed cancellation window customer does not attend/respond wrong event details are provided by customer customer violates platform rules service has already been completed dispute cannot be verified payment was not successfully captured user and artist completed the booking outside the platform 8. Duplicate or Failed Payments

If a duplicate payment or failed payment issue occurs, the customer should contact support with:

registered email/phone booking ID payment screenshot Razorpay/payment reference, if available

Admin will verify and process as per payment gateway records.

9. Artist No-Show or Late Cancellation

If an artist does not attend the booking or cancels after acceptance, the customer may be eligible for refund review.

The platform may take action against the artist, including:

warning reduced visibility temporary suspension payout hold permanent removal 10. Emergency Review

In special cases such as medical emergencies, accidents, natural disasters, government restrictions, or unavoidable circumstances, admin may manually review refund eligibility.