Support & Dispute Policy

Last Updated: May 28, 2026

Users and artists can contact MyMehndiBooking support for platform-related help.

1. Support Topics

Support may help with:

booking issues payment issues refund requests artist onboarding payout questions cancellation issues profile problems account access disputes misconduct reports 2. Contact Form

Support requests submitted through the contact form may be saved in the admin dashboard.

If email service is enabled, the request may also be sent to the configured support email.

3. Required Details

For faster support, users should provide:

registered name registered email/phone booking ID payment reference, if applicable issue description screenshots, if available 4. Dispute Review

Admin may review:

booking status payment status chat messages support messages artist response customer complaint cancellation timing event date payout status 5. Dispute Outcomes

Admin may decide to:

approve refund reject refund ask for more details warn artist/user hold payout suspend account mark issue resolved 6. False Complaints

False, abusive, or misleading complaints may lead to account action.

7. Response Time

Support response time may vary depending on issue type, admin availability, payment verification, and dispute complexity.